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General terms and conditions

Home / General terms and conditions

These General Terms and Conditions govern the relationship between the Company, on the one hand, and the Users of consulting services provided through the Company’s platform located at https://ipfabrika.com/ (hereinafter referred to as “Users”), on the other.

This document contains information about the Company’s activities and the general terms of use of the services provided by the Company, regulating the relations between the Company and each User.

Acceptance (confirmation) of these General Terms and Conditions is a necessary and mandatory condition for the conclusion of the contract between the User and the Company and is equivalent to the conclusion of a written agreement between them.

 DEFINITIONS

"The Company" means IP Fabrika Bulgaria OOD, UIC 207179892, registered office and business address: Sofia, postal code 1404, Triaditsa District, Bokar Residential Complex, Block 36, Floor 1, Apartment 1, email: office@ipfabrika.com, phone: +359 887 750 002.

 "User" means a person using the platform https://ipfabrika.com/. Such a person is not necessarily a “consumer” within the meaning of the Consumer Protection Act.

"Submitting an inquiry" ” means an action performed through the interface of the platform https://ipfabrika.com/, whereby: a) the User assigns the Company to conduct an analysis of the case described by the User; and b) requests the Company to prepare an offer.

APPLICABILITY OF THE GENERAL TERMS AND CONDITIONS

  1. The services provided by the Company to Users constitute information society services within the meaning of the Electronic Commerce Act.
  2. The Company’s website provides consulting services.
  3. These General Terms and Conditions apply to the consulting services offered by the Company and which the User may order.
  4. The General Terms and Conditions do not apply to consulting services that are not ordered through the interface of the website https://ipfabrika.com/.

IDENTIFICATION AND PERSONAL DATA

  1. The Company has the right to collect and use information about Users when they place an order. Information that can identify a person may include full name, personal ID number, email address, date of birth, gender, address, phone number, and any other information voluntarily provided by the person when submitting an inquiry or entering into contractual relations with the Company. The information also includes any data the User enters, uses, or provides while using the Company’s Services.
  2. The Company exercises due care and is responsible for protecting the User’s information made known to it in connection with the order, except in cases of force majeure, accidental events, or malicious acts of third parties.
  3. The Company collects and uses the information described above for the purposes provided in these General Terms and Conditions, as well as for offering new services to Users (free or paid). The Company may share such data with its partners – lawyers and third parties – when necessary for the performance of a contract with the User.
  4. By pressing the virtual button “Submit an inquiry” or another equivalent button for ordering a service, the User makes an electronic statement within the meaning of the Electronic Document and Electronic Signature Act, through which they order a specific service and declare that they are familiar with, accept, and agree to comply with these General Terms and Conditions. When stored on the Company’s server by generally accepted technical means allowing its reproduction, this electronic statement acquires the quality of an electronic document. The Company may store in its server logs the User’s IP address and any other information necessary for identifying them and reproducing their electronic declaration of acceptance of the General Terms and Conditions in case of a legal dispute. The text of these General Terms and Conditions is available online on the Company’s website in a manner allowing its storage and reproduction.

ORDER

  1. Users may use the Company’s website interface to negotiate a service agreement. Negotiations are conducted with a Company representative and may also take place via other means of communication, including phone or email.
  2. Each service contract is subject to individual negotiation between the User and the Company.
  3. The consultation service should be interpreted as consulting services. It does not include procedural representation, preparation of legally binding documents, or other legal assistance different from consulting on a specific case submitted by the User.

TYPES OF SERVICES

  1. The Company provides services including:
  • Meeting with the client to become acquainted with their case;
  • Consulting services – trademark registration, contract drafting, copyright protection, brand strategy development, monitoring, and other intellectual property-related services;
  • Hourly-based consulting services – for the time during which the Company’s members or partners provide assistance.
  1. Services are provided under a contract, and prices are subject to individual negotiation depending on the complexity and time required for execution.

WITHDRAWAL AND COMPLAINTS

  1. The User has the right to withdraw from the contract without providing a reason, without owing compensation or penalty, within 14 days from the date of conclusion of the service contract, unless performance has already begun.
  2. To exercise this right, the User must clearly notify the Company of their decision to withdraw, providing all necessary order details such as case number, description, and contact information.
  3. The User may send a withdrawal notice electronically by email or another unambiguous statement.
  4. If the Company has incurred expenses in connection with the performance of the contract and the User withdraws, the Company has the right to retain or require payment of the corresponding amount.
  5. The User cannot withdraw from the contract when the service has been fully performed or when execution has begun with their explicit prior consent.
  6. When the withdrawal is justified, the Company shall refund the amount paid by the User.
  7. The User has the right to file a complaint for any nonconformity of the service with the agreed or ordered terms.

INTELLECTUAL PROPERTY

  1. All intellectual property rights over materials and resources located on the Company’s website (including databases) are protected under the Copyright and Related Rights Act, belong to the Company or the duly indicated right holder, and may not be used in violation of applicable law.
  2. In case of copying or reproducing information beyond what is permitted, or any other infringement of the Company’s intellectual property rights, the Company is entitled to compensation for all direct and indirect damages.
  3. Unless expressly agreed otherwise, the User may not reproduce, modify, delete, publish, distribute, or disclose in any other way the information resources published on the Company’s website.

LIABILITY

  1. The User is liable to the Company for any damages caused by their actions or omissions. Compensation is due for both actual damages and lost profits.

ADDITIONAL PROVISIONS

  1. The parties declare that if any clause of these General Terms and Conditions is found invalid, this shall not render the entire contract or its other parts invalid. The invalid clause shall be replaced by mandatory legal provisions or established practice.
  2. The parties declare that, in the event that any of the clauses under these General Terms and Conditions prove to be invalid, this shall not entail the invalidity of the entire contract or its other parts. The invalid clause shall be replaced by the mandatory provisions of the law or established practice.
  3. The Company undertakes to notify Users of any changes to these General Terms and Conditions within 7 days of their occurrence, to the email address provided by the User.

These General Terms and Conditions were adopted and published on the Company’s website on November 3, 2025.

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